Service Support
Congratulations on becoming part of Uniwheel
As well as providing great products we offer a service to match. We want to make sure you have a smooth ride on and off your Uniwheel. Here you will find all the information you need to start you journey as well as everything during it.
User manual
If you've just started out and your wheel is still nice and box fresh, then its a good idea to familiarise yourself with the user manual (in your box or download below).
User manual v1.0Service your wheel
As well as 2 year warranty at Uniwheel we provide an after care service for any problems you have with your Uniwheel.
Please fill in the form below and with a description of any issues you maybe having. We will then be in contact within one business day for an initial diagnostics to determine the best course of action to get you back on your wheel as soon as possible.
Customer Services
We want to be there through out your Uniwheel journey so please call out dedicated customer hot line. And we will help you though any issues you may have.
Tel 07973976316
Email: info@uniwheel.co.uk
FAQs
MY UNIWHEEL DOSE NOT CHARGE
Check Battery isolation tab has been removed, adaptor and power cable are connected firmly and that charging adaptor is inserted into wheel correctly
MY UNIWHEEL WILL NOT TURN ON
Hold down on/off button. Check Battery isolation tab has been removed and that the wheel is fully charged.
MY UNIWHEEL HAS A FLAT TYRE
Remove tyre and ensure the inner tube in not punctured, if so repair, see video.
MY WHEEL VIBRATES WHEN RIDING
This is to let you know battery is running low, dismount and recharge.
WHY DOSE MY WHEEL TILT BACK WHEN RIDING
This is to let you know battery is running low, dismount and recharge
MY WHEEL KEEP SPINNING WHEN HELD OFF THE GROUND
After a short time it will stop spinning, place back on ground.
CAN I FLY WITH MY WHEEL
Yes, but only with certified airlines, please see our fly with my wheel page to see.
UNABLE TO REMOVE BATTERY COVERS
Ensure battery locking slider is in the unlock position, see manual page 12.
MY UNIWHEEL IS COMPLETELY INOPERABLE
Please contact us and we will offer support and retrieve your wheel, provided you have not violated the warranty.
CANT GET MY APP TO LINK WITH MY WHEEL
Ensure blutooth is on and the latest version app is downloaded.
HOW FAST CAN THE UNIWHEEL GO?
The speed is limited to 18km/h for safety reasons, but you will be able to unlock it through the app and increase it to a higher value (around 22km/h).
WHAT'S THE UNIWHEEL'S RANGE?
On one fully charged battery pack the Uniwheel can go for up to 11 km or 6.8 miles. However, with the swappable batteries the range becomes unlimited.
WHAT’S THE MOTOR POWER?
1500W.
HOW LIGHT IS THE UNIWHEEL?
10.8kg. One of the lightest on the market.
WHY DO I NEED SWAPPABLE BATTERY COVERS AND BUMPERS?
When you are riding an electric unicycle there are some areas that can easily get scratched or scuffed. To remedy this and ensure your Uniwheel looks fresh, we made bumpers and battery covers that are easy to swap for new ones. In addition, they come in three different colours, so you cancustomise your Uniwheel.
WHY THE UNIWHEEL IS BETTER?
The Uniwheel is unique as it is the only electric wheel designed and engineered in the UK. We’ve put a lot of effort into its development making sure that every single detail has been thought through. We combined together practicality, innovation and European standards of safety to ensure the comfortable riding experience.
